In the digitalization era, the role of Information Technology Services (IT Services) for Higher Education Institutes (HEIs) is driven by the demand for the use of such data and access to information. Nowadays, information is diverse and constantly transforming. An IT Service that meets the needs of academic users is therefore important. In this research, different patterns of information technology service are studied by synthesizing the democratization of information technology and IT Services, and by analyzing the components of the democratization of IT Services for HEIs according to international standards such as ITIL, COBIT5, and ISO 20000. This is followed by an evaluation of the democratization of IT Services for higher education institutes. The analysis of the democratization of IT Service for HEIs, this research finding to consist of eight components that develop the administration process. The optimum IT Service provided for HEIs and organizations is supporting the policy and the democratization of information technology also encourages academic management to increase competitiveness in strategic areas to achieve the objectives of institutes and organizations. It also develops the potential of academic institutes so that they can become superior to competitors in the business arena.
Chanita Sattaburuth and Prachyanun Nilsook (2022)
Democratization of Information Technology Services for Higher Education Institutes. Journal of Theoretical and Applied Information Technology. May 2022. Vol.100. No 9. (SCOPUS)